Privacy policy

Effective Date March 1st 2025

OAAK Collective website is owned by OAAK Collective Pty Ltd

We have adopted this Privacy Policy, which determines how we are processing the information collected by OAAK Collective, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using OAAK Collective website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Introduction

Welcome to OAAK Collective Pty Ltd (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oaakcollective.com.au and any relevant subdomains of oaakcollective.com.au

Information We Collect

We may collect information about you in various ways, including:

Personal Data: Name, email address, phone number, and other details you provide voluntarily.
Payment Information: When making purchases or subscribing to services.
Automatically Collected Information: IP address, browser type, pages visited, and other usage data collected through cookies and similar technologies.

How We Use Your Information

We may use the information we collect from you for the following purposes:

To provide, operate, and maintain our website and services.
To process payments for services and membership subscriptions.
To respond to your inquiries and provide customer support.
To send you marketing communications if you opt-in.
To monitor and analyze usage of the website to improve user experience.

Information Sharing and External Links

We do not sell, trade, or otherwise transfer your personal information to outside parties unless required by law or as necessary to provide our services.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

International Visitors

Our website is accessible worldwide. If you are visiting our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located and our central database is operated. By using our website, you consent to this transfer of information.

European Residents’ Rights

If you are a resident of the European Economic Area (EEA), you have the following rights related to your personal data under the General Data Protection Regulation (GDPR):

The right to be informed about how your personal data is being used.
The right of access to the personal data we hold about you.
The right to rectification if your personal data is inaccurate or incomplete.
The right to erasure (also known as the 'right to be forgotten').
The right to restrict processing of your personal data in certain circumstances.
The right to data portability, allowing you to obtain and reuse your personal data across different services.
The right to object to certain types of processing, including direct marketing.
Rights related to automated decision-making and profiling.

If you would like to exercise any of these rights, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the website), or otherwise to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Australia where our servers are located, as well as potentially to other countries such as Canada and the United States.

Security and Data Storage

Your personal information is stored on servers provided by Hostinger, our website hosting provider. We implement appropriate administrative, technical, and physical safeguards to protect your personal information against loss, misuse, unauthorized access, alteration, and disclosure. While we make every effort to secure your information, please note that no online platform is completely secure. Hostinger’s privacy and security practices are governed by their own privacy policy and terms of service.

Access, Correction, and Complaints

You have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate or incomplete.
If you have any concerns about our handling of your personal information, you can make a complaint by contacting us at info@oaakcollective.com.au. We will respond to your complaint promptly and provide further steps to resolve the matter, if necessary.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@oaakcollective.com.au.